Shipping Policy

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged until we have confirmed your order. Following payment your order will be dispatched as per the delivery timescales shown against each product. If there is any delay such as an item that is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery

Your order will normally be dispatched within 5 working days. You will be notified should the despatch date be beyond the 5-day threshold.

We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 7 days of ordering, please reach out to us via email using support@safeplacesolutions.co.uk .

Delivery UK Mainland only.

Where stipulated, Next Day Deliveries normally apply to all orders received before 12:00 p.m. 

Orders to the Scottish Highland (post codes listed below) may attract additional charge postcodes listed below.

AB30-38, AB44-56, FK17-99,G83,IV1-39, IV52-54, IV63,KW1-14,
PA21-40,PH18-26, PH30-41,PH49-50.

Door To Door Ground Floor or Via Lift – Delivery & position to a ground floor or upper floor via a suitable lift with no more than 2 steps. If the goods have to be returned due to access difficulties the customer will receive a refund minus any admin, restocking, and transportation charges. 

Some products 0-30kg can be delivered on a Saturday or Sunday.  If this option is available will show as a shipping option.

Damages

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged to

returns@safeplacesolutions.co.uk.

Cancellation

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Contact Information 

Correspondence Address

Safe Place Solutions c/o 39 Heath Avenue, Ramsbottom, Bury, BL0 9UN 

Opening Hours 

Monday to Friday: 9:00am - 5:00 pm 

e-mail: support@safeplacesolutions.co.uk

Telephone: 0333 090 4952

Response time to enquiries are as follows:  

During Office Hours: Same Day 

Out of Hours / Public Holidays: Next Working Day 

Registered Address

AKS Supplies Limited Trading as Safe Place Solutions 

10 Bolton Road West, Ramsbottom, BL0 9UN.

Company Registration Number: 14535093